Monroe is committed to customer satisfaction, we strive for Continuous Improvement in our products and our people.
Monroe Aerospace isAS9100D & ISO 9001:2015certified and has a diverse customer base of manufacturers, distributors and catalog-houses across several vertical markets including aerospace/defense, automotive, medical, transportation and many more.
We are committed to improve and meet or exceed our customers' expectations. In order to meet this commitment, all employees strive to fully meet our customers’ expectations and to continually improve the quality and delivery of our products. See below on ways we strive to make this commitment:
Quality Planning- Our Quality Policy is understood and implemented at all levels of our organization encompassing the quality of our product and the quality of our service.
Quality ManualOur Quality manual is available for review by our customers, governmental and regulatory agencies.
Customer Purchase Order ReviewProcedures are in place to review all customer orders and contracts to assure our customers' requirements will be met.
Document and Data Control控制和更新有关我们使用的方法和程序的所有文件，以确保仅使用当前的修订文件。
PurchasingPurchasing procedures have been established to assure that we purchase only from approved vendors. Approved quality surveys are on file documenting compliance to Monroe Aerospace standards of quality, thus insuring consistent high quality products.
Product TraceabilityProduct traceability is of paramount importance and procedures are in place to track, identify and trace all products through receiving, processing, stocking and delivery.
Process ControlsProcess control documents work instructions defining all methods to control quality of our product and service.
Inspection and TestingInspection and testing procedures establish methods to insure all incoming product is inspected to ensure conformance to prints prior to storage or being released. Statistical techniques are used to verify acceptability of products.
Control of Inspection and Measuring EquipmentMonroe Aerospace has established methods for the control and calibration of all inspection, measuring and test equipment and complete records are maintained in compliance with the National Institute of Standards and testing.
Inspection StatusProcedures are established outlining the inspection of all products throughout all processes and records are maintained identifying the status of products from receiving through storage to delivery.
Control of Non-Conforming ProductMonroe Aerospace has developed procedures for control, identification, segregation, documentation, evaluation and disposition of non-conforming products.
Corrective and PreventiveCorrective and preventive action procedures outline measures to eliminate causes of actual or potential non-conformities. Procedures are outlined determining the corrective action required to eliminate the cause of a non-conformity.
Handling, Packaging and Delivery ProceduresProcedures have been established defining methods used for product handling, storage, packaging, preservation and delivery of products.
Control of Quality RecordsMonroe Aerospace (formally ECAS) has procedures to control all quality records such as manufacturers' certifications, inspection records and all other records affecting quality for a minimum of 7 years.
TrainingTraining records are kept on all employees to assure complete and ongoing training.
Internal Quality AuditsInternal Quality Audits are continuously performed to verify that quality activities and related results comply with planned procedures and to determine the effectiveness of Monroe Aerospace Quality Systems.